In 2013, Sacramento County launched 311 to handle all municipal County service requests. By now, everyone knows to call 311 to report an abandoned vehicle or a broken streetlight in unincorporated Sacramento County. Sacramento County 311 handles these and hundreds of other questions covering a variety of County services every day, seven days a week and 24 hours a day.
What you may not know is that the County has been working hard to improve the 311 service and in February 2020 completed a project that integrates all County municipal service departments with 311 for seamless transfer of service request directly to the department that will handle the request. 311 encouraged public user and internal department participation in each phase of the project. They included citizen and departmental suggestions throughout the project and the new system features many elements provided by user feedback.
311 is delighted to announce the following new self-service customer features:
- Request Services Online by completing virtual interviews that route your request to the appropriate department for handling
- Interview questions were specifically developed by the responsible departments
- Interview answers enable departments to quickly resolve the request
- Instantly receive a case number with an estimated time of completion
- Use the Interactive Map to pinpoint the exact location for your request
- View Nearby Requests of reported issues in your area
- Track and update your Service Requests Online
- Quickly access information online for County services using our newly created self-service Knowledge Base
- Search the Public Knowledgebase to learn about countywide services and find answers to frequently asked questions (FAQs)
- Submit requests online or by use of a mobile device
- Provide feedback, letting 311 know if the information was helpful or not, our dedicated team will review and revise as necessary
311 is excited to provide this new and improved service for the citizens of Sacramento County. No matter what the concern might be, friendly and knowledgeable customer service representatives remain available 24/7 to answer questions, route calls and manage cases for verification and resolution.
By embracing innovative technologies like 311 Connect, the County focuses on delivering a more accessible, available and accountable government because technology tracks all requests and centralizes the data, allowing for better reporting and analysis. Department directors can review the data, spot trends and identify opportunities for improvement.
The information also allows departments to collaborate on multi-department issues, analyze workloads, balance resources and research spikes in requests for staff scheduling. In addition, the system contains an expanding knowledge base of issues for customer self-service answers to many of your questions.
Together we will keep our neighborhoods safe and clean places to live. At Sacramento County, we strive for continuous improvement and welcome your feedback.
Non-Emergency 311 Connect Service Request Types:
- Abandoned vehicles and shopping carts
- Animal issues – stray, deceased
- Culvert/pipe repair or cleaning
- Curb, gutter or sidewalk repair
- Ditch cleaning
- Drainage problem
- Illegal dumping – garbage, trash
- Missed garbage collection service
- Occupied outbuilding
- Street light out
- Street sign down
- Substandard housing conditions – no water, utilities, deficient building, surfacing sewage
- Tobacco – selling to minors
- Traffic signal timing
- Tree trimming
Top Service Requests
- Illegal Dumping
- Missed Refuse Services
- Abandoned Vehicles
- Barking Dogs
- Yard Parking/Junk & Rubbish on Private Property
ANDREA SANDOVAL, SACRAMENTO COUNTY COMMUNICATION AND MEDIA, 916-591-9730